Important Repairs and Maintenance Information for Residential Property

Published: 26th March 2020

Barnsdales Repairs and Maintenance Information

(for residential property only)


For repairs and maintenance in office hours which are:

Monday, Tuesday, Thursday 9am to 5.00pm & Friday 9am to 4.30pm, Wednesday 8.00am to 5.00pm please contact the

Residential Property Management Team on the following:

EMAIL : [email protected]



Jacqueline Thompson (Miss)                           

01302 308189

[email protected]     


Gemma A Dove (Mrs)       

01302 308180

[email protected]         


Jan Leng (Mrs)


[email protected]


If the repair is out of normal working hours (Monday to Friday 9am to 5.30pm) and is of an URGENT nature:  i.e. Water Leaks, Roof Leaks or No Electrics then contact can be made to the contractors we use on a regular basis and who will advise the best course of action, an email to [email protected] is required to be sent if you report and out of hours repair to a contractor.


If the problem is of an electrical nature please ensure that you have checked all your own appliances to ensure that the problem has not been caused by you. Also check to see if your neighbours are off and check with your Utility provider before ringing the Electrician.


If it is determined by the contractor at the call out that the fault was not of an urgent nature and could have waited until the office re-opened or that the fault has been caused by you, then the call out charge and repair costs will be levied against you.


If you do contact a tradesman out of hours you have an obligation to report the call to the Residential Property Management Team when the office re-opens on the Monday morning by 10am failure to do so will incorporate the call out fee being charged to you.  This is not the responsibility of the Tradesman.


GAS LEAKS                              TRANSCO:  0800 111 999




ELECTRICAL PROBLEMS                    RAITH 07790738070 / ALAN ANAKIN 0797625915


ROOFING ISSUES                                 ASHLEY 07834638757 / DAVE WRAITH 07913526843


The Smoke and Carbon Monoxide Alarm (England) Regulations 2015


Under these regulations a Landlord is required to demonstrate that the smoke alarms and carbon monoxide detectors (if required) are installed and working.   

Smoke alarms should be fitted on each storey of the property. 


Carbon Monoxide detectors are required in any room with at least one solid fuel-burning appliance/heater, attached garage or fireplace should have a carbon monoxide alarm. Solid fuel refers to various forms of solid material that can be burnt to release energy, providing heat and light through the process of combustion, common examples of solid fuels include wood, charcoal, peat, coal. 


Please confirm by return you have tested the alarms and found them to be working.  It is recommended that you take responsibility for your own safety and test all alarms regularly to make sure they are in working order.  Testing monthly is generally considered an appropriate frequency for smoke and carbon monoxide alarms.  It is your responsibility to change the batteries if and when required. 


Should any alarms become faulty or are missing it is your Landlord’s responsibility to provide and install them for you

Please advise the Residential Property management Team if this is the case.


Also to comply with suggested appropriate action in regard to Legionnaires disease please run taps for a short while before using the water.

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